Privacy Policy

This Privacy Policy, together with any related documentation, has been prepared and published by FERNIO MARKET LTD, operating under the trade name Redeem Codes, with its registered office at 124 City Road, London, England, United Kingdom, EC1V 2NX. We take your privacy seriously and are committed to openness regarding how your personal data is collected, used, and protected. This policy outlines the principles and procedures governing that process.

We place a high priority on safeguarding your privacy and ensuring the security of your personal information. Redeem Codes complies with all applicable data protection legislation, including the General Data Protection Regulation (GDPR). In particular, we undertake to:

Use personal data exclusively for the purposes set out in this Privacy Policy;
Limit data processing to what is necessary and proportionate;
Obtain your clear consent before using your data for any additional purposes;
Implement suitable technical and organizational safeguards to protect your information;
Disclose personal data only where required to meet the stated purposes;
Uphold your data protection rights and keep you informed about them.

Redeem Codes acts as the data controller for your personal information. Should you have questions about this Privacy Policy or wish to reach out to us, please consult the contact details provided at the conclusion of this document.

Use of Cookies

Cookies are small text files that are stored on your device when you access a website. They retain information about your browser and interactions with the site and are saved in a designated location on your hard drive. When you revisit the website, cookies enable it to recognize you and retrieve information from previous sessions. Cookies do not contain harmful software, cannot execute programs, and do not pose a security risk. Although most browsers accept cookies by default, you may change your browser settings to restrict or delete them.

About Cookies

We use cookies on our website and related digital services to improve usability and deliver a more personalized experience.

During your visit to our platform, various categories of cookies may be placed on your device. These cookies are used to:

Ensure the proper functioning of essential website features;
Support advertising and marketing activities;
Gather analytical and statistical usage information;
Send alerts and notifications to users who have opted in;
Enable purchasing, payment, and delivery processes;
Enhance and optimize our services;
Provide customized content and promotional offers;
Verify user identity and prevent fraud, money laundering, and terrorist financing.

You may disable, block, or remove cookies at any time through your browser settings. Please note that doing so may limit certain website functionalities, cause some content to display incorrectly, or prevent certain transactions from being completed.

Other Tracking Technologies

In addition to cookies, we may employ other tracking technologies to personalize and improve your experience. These include “web beacons” or “pixel tags,” which are small images or code fragments embedded in webpages or emails. They allow us to collect aggregated statistics, such as page visits and email open rates, and may process limited data such as cookie identifiers, timestamps, and reference pages. You can manage these technologies through your cookie preferences.
Most web browsers accept cookies and similar tracking tools automatically. You can adjust your browser settings to block or remove them, although this may impact the availability and performance of certain site features.

Legal Basis

Your personal data is collected and processed on lawful grounds.
We process your information to perform contractual obligations (such as account administration or order fulfillment), to pursue our legitimate interests (including providing updates or newsletters), and to comply with legal requirements, including anti-money laundering laws.

Types of Personal Data

Redeem Codes may collect and process the following types of personal information:

First and last name;
Phone number;
Email address;
IP address and MAC address;
Identification information, including copies of identity cards or passports.

Data Retention Period

Your personal data is retained by Redeem Codes in accordance with the following timeframes:

For the duration of your active user account;
For up to five years following account closure or contract termination;
For up to seven years after termination to meet accounting and financial obligations;
For any longer period required under applicable laws;
For as long as your account remains active;
For up to six months after your most recent purchase for email communications.

Sharing Data with Third Parties

Your personal information may be shared with third parties for the following purposes:

a) Creating and distributing newsletters;
b) Managing financial and accounting operations;
c) Processing payments and related services;
d) Supplying digital products or services;
e) Administering user accounts and purchase contracts.

We disclose personal data only to third parties that are contractually obligated to protect it, or where you have expressly consented to such disclosure.

Data Transfers within the EU/EEA

Your data may be transferred to organizations located within the European Economic Area (EEA) or to countries recognized by the European Commission as providing an adequate level of data protection. Transfers to the United States may also occur where the recipient complies with the Privacy Shield framework or equivalent safeguards.

Minors

We process personal data of individuals under the age of 18 only where verifiable consent has been obtained from a parent, legal guardian, or authorized representative.

Data Security

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, modification, disclosure, or loss. These measures include:

Requiring confidentiality commitments from all personnel with data access;
Limiting system access through secure credentials and strong passwords;
Performing regular data backups to ensure recoverability;
Carrying out periodic security reviews and audits;
Providing ongoing training on privacy and data protection to employees.

Your Data Rights

You are entitled to request access to, correction of, or deletion of your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us directly.
To protect your information, we may require proof of identity before processing your request. If you have granted consent for data processing, you may withdraw that consent at any time.

Contact Information

If you have any questions about these Terms of Use or this Privacy Policy, you may contact us at info@redeemcodes.store.